She Almost Did It To Me!
My mother! She created a huge mess with the my internet company that it took a good 45 minutes on the phone, not to mention driving the customer rep up the wall, to resolve this issue.
Let me explain...
I've had cable internet with Videotron for about a year. The reason being as my mother doesn't use cable, instead she chooses to pay people to cook satellite cards for her, and I need the invoices under my name so I can expense them through my office. This situation has worked out fine for the past two years, I get my bill every month, pay the amount, then eventually expense the whole thing. Complications started about two months ago...
My mother got wind that Videotron offers, among their internet and cable television services, a telephony service (kind of a voice-over-ip deal). Their service is fairly cheap comparing it to the local phone company, so she got the brain wave idea that she would switch.
One day, I come home from the office and she tells me about her idea for switching. I knew I was going to be moving (didn't really know where, but I did know that I wanted to move) so I didn't put much thought into that, I just told her to wait. She, of course, didn't wait. She called around and tried to get the telephone service installed at any costs. I was relieved to find out that she couldn't add any services because the account was solely to my name. I again, told her to wait.
Eventually, a few weeks later, she some how managed to get everything installed. I didn't ask how, I just asked (and stressed) my internet account not to be messed with! I repeatedly asked if the cable TV and the telephony service was going to be under her name, basically ensuring that I was kept separate from any of this. She said yes, and kept saying yes. I guess I was satisfied with this response, as I didn't think much of it. I wound up with cable television in my room, as long as I wasn't responsible for it, I was pretty much happy!
Today, since I was calling all the utility companies to advise them of my change of address and to open accounts (gas bill, electricity bill..), I ended up calling Videotron and schedule a service transfer for two weeks from now, my moving date. This is how I find about the huge mess I was in...
Apparently, I had subscribed to all of their services, telephony, cable television (with the decoder box) and the internet. I didn't really question the claims, I just only thought "fuck, she (my mom) did it to me!!" Anyhow, I tried to cancel the extra services but I had been locked in a 12 month contract! So either I break the contract and pay the penalty fee or I just move with phone and all. I decided to move everything, after all where I go, I have to have an internet connection due to my work. So at that point, I was going to move with my mother's phone. She was not going to be happy. Oh well...
I call her, she had received a call from Videotron so she was up to date on what was happening. She freaked out... And I have no idea what did she do as they had assigned her a new phone number. I tried to ask her what had she done but, in her usual style of avoiding any and all blame to her, didn't tell me anything in detail. I decided to call back Videotron and straighten the whole situation out once and for all, lest I would be stuck with a 300$ bill at the end of the month. I wanted only internet service to be at my new apartment.
I reach a customer service representative at Videotron, I explain to her the situation in detail. I get put on hold as, I'm assuming, she talked to her manager. Eventually, she comes back and passes me to someone else. I again, explain to that rep the messed up situation and I ask her to please rectify it, somehow! After about 30 minutes on hold and answering small questions, I get a solution to my predicament.
What ended up happening, which is still in the process, is my mother will take control of all of the services for the time being. When the two weeks are up, and I am able to move, they will sever the internet service from her and place it under my name and address. This was the simplest solution they could come up with.
Anyhow, needless to say this was not a pleasant experience, and it not really over and done with, it will not be until I'm in my new apartment.




